Course Title
ITIL® V3 Foundations in Information Technology Service Management 3-Day Exam Preparatory Course

Who should take this course
This course will benefit all individuals responsible for providing Information Technology service, including technicians and managers.

Pre-requisites
No specific pre-requisites are associated with this course. However, general understanding and experience in Information Technology will be beneficial.

Course learning objectives
The course participants can expect to gain knowledge and understanding in the following areas of the ITIL® V3 concepts:
 Service Management as a practice (Comprehension)
 Service Lifecycle (Comprehension)
 Key Principles and Models (Comprehension)
 Generic Concepts (Awareness)
 Selected Processes (Awareness)
 Selected Roles (Awareness)
 Selected Functions (Awareness)
 Technology and Architecture (Awareness)
 ITIL Qualification scheme (Awareness)

The Office of Government Commerce (OGC) of the United Kingdom, is the governing body for ITIL® content, examinations, and certifications. Link to OGC’s official Foundation syllabus http://www.itil-officialsite.com/nmsruntime/saveasdialog.asp?lID=625&sID=86