Course title
ITIL® V3 Intermediate, Planning, Protection and Optimization (PP&O), 5-Day Exam Preparatory Course

Who should take this course
This course will benefit all individuals responsible for providing Information Technology (IT) service, including technicians and managers. However, operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities will get specific guidance on how to enhance your IT Service Management.

Pre-requisites
The ITIL® V3 Intermediate, Planning, Protection and Optimization (PP&O) 5-Day Exam Preparatory Course attendees must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). A copy of this certificate must be presented as documentary evidence to gain admission to the course.

Eligibility for examination
To be eligible for the examination leading to an accredited ITIL Certificate in Planning, Protection and Optimization, the candidate must fill the following requirements:
 At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme (Note: this requirement will be met through attendance of The Green Tree Frog course offered here)
 There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
 Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate
 It is also recommended that students should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance publications and in particular, the Service Design publication

Course learning objectives
The course participants can expect to gain knowledge and understanding in the following areas of the ITIL® V3 Planning, Protection and Optimization (PP&O) concepts:
 Service Management as a Practice
 Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection and Optimization
 Capacity management as a capability to realise successful service design
 Availability management as a capability to realise successful service design
 IT Service Continuity Management as a capability to support overall Business Continuity Management
 Information security management as part of the overall corporate governance framework
 Planning, Protection and Optimization roles and responsibilities
 Technology and Implementation Considerations
 Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas
 Capacity Management
 Availability Management
 IT Service Continuity Management
 Information Security Management
 Demand Management

The Office of Government Commerce (OGC) of the United Kingdom, is the governing body for ITIL® content, examinations, and certifications. Link to OGC’s official PP&O syllabus http://www.itil-officialsite.com/nmsruntime/saveasdialog.asp?lID=522&sID=86