Course title
ITIL® V3 Intermediate, Release, Control, and Validation (RCV), 5-Day Exam Preparatory Course

Who should take this course
This course will benefit all individuals responsible for providing Information Technology (IT) service, including technicians and managers. However, operational staff involved in Service Portfolio Management; Service Catalogue Management; Service Level Management; Demand Management; Supplier Management; Financial Management and Business Relationship Management who wish to enhance their role-based capabilities will get specific guidance on how to enhance your IT Service Management.

Pre-requisites
The ITIL® V3 Intermediate, Release, Control, and Validation (RCV) 5-Day Exam Preparatory Course attendees must already hold the ITIL Foundation Certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge Certificate). A copy of this certificate must be presented as documentary evidence to gain admission to the course.

Eligibility for examination
To be eligible for the examination leading to an accredited ITIL Certificate in Release, Control and Validation, the candidate must fill the following requirements:
 At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme (Note: this requirement will be met through attendance of The Green Tree Frog course offered here)
 There is no minimum mandatory requirement but 2 to 4 years professional experience working in IT Service Management is highly desirable
 Hold the ITIL V3 Foundation Certificate in IT Service Management or ITIL V2 Foundation plus the bridging certificate
 It is also recommended that students should complete at a minimum 12 hours of personal study by reviewing the syllabus and the pertinent areas of the ITIL Service Management Practice core guidance, in particular Service Strategy and Service, Service Design and Service Transition publications

Course learning objectives
The course participants can expect to gain knowledge and understanding in the following areas of the ITIL® V3 Release, Control, and Validation (RCV) concepts:
 Service Management as a Practice
 Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
 Change management as a capability to realize successful service transition
 Service validation and testing as a capability to assure the integrity and the quality of service transition
 Service asset and configuration management as a capability to monitor the state of service transition
 Knowledge management as part of enhancing the on-going management decision support and service delivery capability
 Service request fulfillment and evaluation to assure meeting committed service level performance
 Release Control and Validation process roles and responsibilities
 Technology and Implementation Considerations
 Challenges, Critical Success Factors and risks
And specifically in the following key ITIL process and role areas
 Change management
 Service release and deployment management
 Service validation and testing
 Service asset and configuration management
 Knowledge management
 Request fulfillment
 Service Evaluation

The Office of Government Commerce (OGC) of the United Kingdom, is the governing body for ITIL® content, examinations, and certifications. Link to OGC’s official RCV syllabus http://www.itil-officialsite.com/nmsruntime/saveasdialog.asp?lID=233&sID=86